Integrations
Slack callback alerts
Post rich inbound callback alerts to a Slack channel before your phone rings — with CRM context and an Open contact link.
Last updated 2026-08-04
When a prospect calls back a ripdr number, ripdr can post a rich alert to Slack before the call forwards to your callback phone. Your team sees who is on the line without opening the app first.
What you get
Each alert includes, when the caller matches a contact:
- Name and phone number
- Title, company, and email
- Pipeline stage and follow-up date (if set)
- Last campaign and total drops
- Tags
- Open contact button — deep-link to the matching ripdr record
Unknown callers still trigger an alert with the phone number and a Save to contacts link.
Connect Slack
- Open Settings → Integrations.
- Find Slack and click Connect.
- Authorize ripdr in your Slack workspace.
- Click Settings on the Slack row.
- Choose a notification channel — for example
#sales-callbacks. - Confirm you receive the test message: *"ripdr is connected — you'll get inbound callback alerts here."*
- Leave Inbound callback alerts enabled.
Channel setup
| Channel type | What to do |
|---|---|
| Public | Pick the channel in Settings. ripdr joins it automatically when you save. |
| Private | Open the channel in Slack, run /invite @ripdr, then select it in Settings. |
Example use case: a rep-only #my-callbacks private channel for solo visibility, or a shared #sales-callbacks channel so the whole team sees who is calling back.
Notification toggles
In Settings → Integrations → Slack → Settings:
| Toggle | Default | What it does |
|---|---|---|
| Inbound callback alerts | On | Rich pre-answer callback messages |
| Campaign paused alerts | On | Posts when a campaign pauses |
| Drop delivered alerts | Off | Posts on every successful voicemail delivery |
Requirements
- A callback number in Settings (used for call forwarding)
- Forward callbacks to my phone enabled if you want the call to ring through after the Slack alert
- Slack connected with a valid public or private channel selected
Slack alerts fire in parallel with optional pre-answer SMS texts to your callback phone. They do not replace the in-app callback log under Analytics or Tasks.
Troubleshooting
| Symptom | Fix |
|---|---|
| No Slack message on callback | Confirm a channel is selected (not blank). Check Inbound callback alerts is on. |
| Test message failed | For private channels, run /invite @ripdr first. Reconnect Slack if you recently changed app permissions. |
| Wrong channel | Change the channel in Settings — a new test message confirms delivery. |